Canada Order & Shipping Info

Ordering

Blank Orders: Stock items ordered without an imprint are priced at end column. Orders for blank items received by 1:00 P.M. CST, may ship within 24-hours pending inventory, credit approval and packaging requirements. Contact us for above-catalog quantities, same-day shipping, or CPSIA tracking labels.

Samples: Random sample orders totaling up to $16.50 (G) are available at no charge, with a valid shipper account number. Your shipper account number is required for samples shipping outside of the U.S. and will include freight and duties/taxes charges. Samples ship within 24 hours and F.O.B. St. Louis only.

Shipping

Shipping Methods: UPS, FedEx or truck line by request. USPS is available for APO addresses only, though package tracking may not be available.

Third-Party Shipping: No charge for using third-party shipping services. Complete billing information is required for all orders shipping on a 3rd party shipper account.

Returns & Claims: Please contact us within 30 days of delivery (for either blank or imprint products) before returning any merchandise as your return shipment requires a Return Authorization Number to accept delivery in our warehouse. A $44.00 (G) restocking fee may apply for blank goods.

Drop/Split Shipments: $13.75 (G) per address after first address, plus applicable freight charges. A $44.00 (G) repackaging fee applies for split addresses not provided with the initial P.O.

Individual Item Packaging: To individually polybag any item, add $0.28 (G) per piece. Our stress relievers are generally bulk packaged, however, to protect their imprint during transit, we reserve the right to polybag them free of charge. Packaging for all other items is outlined on each product page. Special packaging options may be available at additional charges. Please contact us for options and pricing.

Inaccurate Shipping Address/Account Info: $44.00 (G) per destination plus additional carrier charges per package, per corrected address.

Lithium-Ion Batteries: All of our Power Banks which contain lithium-ion batteries are classified as “dangerous goods” due to their potential instability at higher altitudes. A $90.75 (G) handling charge per carton will apply to all domestic air shipments. Contact us for international shipping details.

Hand Sanitizers: Hand sanitizers are also classified as “dangerous goods” due to their alcohol content and are subject to additional handling charges. Please refer to each individual product for exact charges.

Shipments To Canada: All orders shipped into Canada include duty/brokerage fees, taxes and freight are additional.  When providing a shipper number on your order the FOB service is not longer eligible and freight costs will begin at our warehouse in the states.

Destinations Outside the USA and Canada: Contact us for details as additional charges and/or restrictions will apply. We are not responsible for any delivery delays due to clearing processes through customs. Orders intended for Mexico must ship to a US logistics broker.